Long after the project is complete and after the last payment has been made, most contractors are no where to be found. We remain accessible and available long after the project is finished. Long gone is the industry standard “tail light availability”. We operate a full outdoor concierge group allowing full service to your outdoor space. CONCIERGE At Pivot Custom Pools, we found that one of the biggest complaints in the industry was the ability to execute repairs of issues after their project was done. So we saw a void in the industry. After assisting many homeowners in holding the pool builder accountable and helping them solve issues, we decided to offer a complete concierge group that can offer management everything outdoors. When there are no more checks to collect, thats when most pool contractors vanish. Whether you need on going estate management, or connections to the proper service trades, Pivot will be there to help provide, schedule, and manage. We also love to see our completed work, so routine check-ins is something we truly enjoy. The industry tech is always changing, so you can be sure we will keep you in the loop with all new advancements and innovations.

At Pivot Custom Pools, our commitment to excellence doesn’t end when construction is complete—it evolves into a tailored post-concierge care experience designed to protect and enhance your investment for years to come. Our bespoke luxury service ensures that every client receives personalized attention, proactive maintenance coordination, and seamless warranty support, all delivered with the same precision and professionalism that defines our builds. From follow-up inspections to curated service plans, we provide peace of mind through every season, so your pool continues to perform beautifully and effortlessly—just as it was intended.